FAQ
Betpanda’s FAQ is designed to give both new and experienced players clear, practical answers to the questions you ask most. Whether you need help creating an account, understanding bonuses, or handling deposits and withdrawals, these entries cover the essentials so you can get back to the games you enjoy. Short, direct answers and links to support make it easy to find what you need.
We support a broad range of cryptocurrencies and popular currencies, and offer titles from well-known software providers. That means fast crypto deposits, a huge library of slots, table games, live dealer options, and a full sportsbook for top US events like the Super Bowl and March Madness. You’ll also find information on verification (KYC), security, responsible gambling, and how to contact our support team if you need help.
If you don’t see an answer here, our chat team is available, and you can email support@betpanda.io for more detailed requests. Keep in mind that bonus terms and game availability can change, so check the respective offer page before you deposit. This FAQ is intended to be a practical reference to help you play smarter and safer.
How do I create a Betpanda account?
Creating an account is quick. Click Sign Up, provide an email address, choose a secure password, and select your preferred currency (Betpanda supports Bitcoin, Dogecoin, Ethereum, USD, EUR, and Litecoin). You may be asked to confirm your email by clicking a verification link.After registration, complete your profile with accurate name and residency details. Some features, including deposits or withdrawals, may require you to complete the KYC (verification) process. If you run into issues during registration, contact chat or email support@betpanda.io with a screenshot and a short description.
What is the verification (KYC) process and how long does it take?
KYC verifies identity to protect your account and enable withdrawals. Typical documents include a government-issued photo ID (driver’s license or passport), a selfie or live photo to match the ID, and proof of address like a utility bill or bank statement dated within the last three months.Processing times vary but usually complete within 24–72 hours once you upload clear documents. If additional checks are needed, support will notify you. Keep documents legible and match the name on your Betpanda account to avoid delays.
Which payment methods and currencies does Betpanda accept?
Betpanda focuses on cryptocurrencies and supports Bitcoin (BTC), Ethereum (ETH), Tether (USDT), Litecoin (LTC), Ripple (XRP), Dogecoin (DOGE), and Tron (TRX) for deposits and withdrawals. Account currencies include Bitcoin, Dogecoin, Ethereum, EUR, Litecoin, and USD.Crypto deposits are generally fast once the network confirms the transaction. For specific deposit addresses, confirmations required, and network fees, check the deposit page before sending funds. Always send coins on the correct blockchain to avoid loss.
How do withdrawals work and what are the limits?
Withdrawals require a verified account. For crypto, you’ll provide your wallet address and request a payout; processing can be nearly instant for small amounts, but may take longer depending on network congestion and internal security checks.Betpanda applies limits: lightning withdrawals are capped at 0.05 BTC (roughly $3,000) per transaction. Daily withdrawal limit is $5,000, weekly $15,000, and monthly $45,000. Larger payouts may be processed via multiple transactions or with additional verification. Check withdrawal fees and timeframes on your account page before confirming a request.
What welcome bonus does Betpanda offer and how do I claim it?
Betpanda currently advertises a welcome match of 100% up to 1 BTC for qualifying first deposits, with a minimum deposit of €10 required to activate the bonus. Some players can use the promo code VIPGRINDERS for extra perks. The bonus typically expires after 7 days, and wagering rules apply.Wagering terms (reported as 40x or 80x in various places) and other conditions may change, so always read the full bonus terms on the promotion page before depositing. If you need clarification, contact support.
What are wagering requirements and how do they affect my bonus?
Wagering requirements (playthrough) are the number of times you must stake the bonus, or bonus plus deposit, before withdrawing bonus-related funds. For example, a 40x requirement on a $100 bonus means you must place bets totaling $4,000 that meet the provider’s contribution rules.Different games contribute differently toward wagering requirements: slots often contribute 100%, while table games or live dealer rounds may contribute less or be excluded. Read the specific bonus terms to see which games count and the time limit to meet requirements. Bonuses can usually be canceled, but doing so may forfeit bonus funds.
Are there no-deposit bonus codes available?
No-deposit bonus codes are rare and not guaranteed. Betpanda’s current promotional structure focuses on deposit-based welcome offers, cashback, and tournaments like weekly wager races and Friday Loot Drops. Some occasional promotions may be credited automatically, while others require a promo code.If a no-deposit offer appears, details and eligibility will be posted on the promotions page or in your account notifications. Always confirm the bonus terms before assuming funds are withdrawable without wagering.
Which games and software providers can I expect at Betpanda?
Betpanda hosts games from many well-known studios, including Evolution Gaming, NetEnt, Pragmatic Play, Betsoft, Yggdrasil, Microgaming (Apricot), Quickspin, Big Time Gaming, and dozens more. That translates to a wide selection of online slots, blackjack, roulette, poker variants, live dealer tables, and specialty titles.Providers listed on the site are reputable in the industry, and many use independently tested RNGs. If you want to confirm the provider for a specific game or check RTP details, open the game info panel or contact support for documentation.
Is Betpanda mobile-friendly or is there an app?
Yes. Betpanda’s site is optimized for mobile browsers on iOS and Android, providing responsive layouts for slots, tables, live dealer games, and the sportsbook. No separate app is required to play; simply log in through your mobile browser.For the best mobile experience, use the latest browser version, enable cookies, and allow pop-ups if prompted for game windows. If you experience performance issues, try closing other apps or updating your device OS.
What should I do if I encounter technical issues?
First, try basic troubleshooting: clear your browser cache, update your browser, try a different device or network, and disable VPNs that may interfere. If the issue persists, take screenshots of error messages and contact live chat or email support@betpanda.io with a brief description and attachments.For account or payment issues, include your username and transaction IDs where applicable. The support team aims to respond quickly and will advise next steps or escalate to technical staff if needed.
How does Betpanda handle security and data protection?
Betpanda uses industry-standard measures to protect accounts and transactions, including encrypted connections and secure handling of payment information. Crypto deposits and withdrawals rely on blockchain confirmations and require correct wallet addresses.You should use a strong, unique password, enable any available two-factor authentication, and never share account details. If you suspect unauthorized access, contact support immediately to freeze the account and begin an investigation.
What responsible gambling tools and support are available?
Betpanda encourages responsible play and provides account controls such as deposit and loss limits, temporary pauses, and self-exclusion options. If you need help, contact support to set or adjust limits, or to request time-outs or account closure.If you or someone you know needs additional help, consider calling the National Council on Problem Gambling helpline at 1-800-522-4700 or visiting ncpgambling.org for resources and local support groups.
Betpanda is committed to secure, fair, and entertaining play. Your account and funds are protected by modern security measures, and games come from trusted providers to ensure fair outcomes. Getting started is simple: sign up with an email, verify your identity if you plan to withdraw, and make a deposit using one of the supported cryptocurrencies or accepted currencies. Take advantage of the welcome match, weekly cashback, and ongoing promotions, but always read the terms so you know wagering requirements and time limits. If you prefer immediate help, use the chat or email support@betpanda.io — the support team can guide you through bonuses, payment steps, or technical questions. Ready to play? Sign up or log in now to enjoy a vast selection of slots, table games, live dealer action, and sportsbook markets — and remember to play responsibly while having fun.